Terms & Conditions

We aim for flawless sales, delivery and installation, and provide the following terms and conditions to complement our service.

Pricing

Once the sale price is agreed and deposit taken, the price of your goods and service is fixed and shall remain in line with the deposit schedule. Should additional products or labour be requested or required this will be quoted and invoiced as a separate item, upon agreement from client.

Returns

Furniture (including kitchen and bathrooms doors and carcases), worktops and wardrobes are manufactured to order, and on this basis return are not acceptable. Bathroom and kitchens accessories and components can be returns, provided they are still in box, and the box has not been opened or damages. There is a restocking charge of 25% of RRP. We order 20% extra tiles at no charge to the customer, to account for breakage onsite. Tile returns are permitted on quantity over 20% breakage amount, provided tiles are not damaged and still in packaging.

Cancellations

The deposit is completely refundable within the first 24 hours of you confirming you would like to go ahead and paying your deposit. After the 24 hour cooling period, orders will have been sent for production and costs incurred, therefore no refund can be provided.

Forever Spaces strive to give as much information as possible to ensure clients are confident with the design offering detailed design and consultation, comprehensive plans using measurements taken at the client’s home. Material samples and wardrobe displays are also made available to show the quality and finish.

Missing or damaged items

Upon the installation process beginning, should there be any damage or missing goods, we will endeavour to fast track the missing / damaged items through production. Forever Spaces will attempt to liaise direct with client to ensure as smooth a resolution as possible, however missing / damaged component may delay the installation completion date.

Installation

Forever Spaces joinery team will call to carry out a site survey, to ensure all measurements are correct. Once production has given a delivery date Forever Spaces will contact the client to arrange a suitable installation appointment. Depending on our schedule, delivery and installation can be between 6-10 weeks.

Should there be damage to carpets or walls during the installation process, Forever Spaces will endeavor to repair these damages.

Guarantee

All wardrobes and bespoke furniture comes with a 2 year guarantee from date of installation. Kitchens and bathroom products come with a range of guarantees from 2-30 years. Please check the manufacturer’s warranty and guarantee for more details.

We provide a workmanship guarantee on all our bespoke storage and wardrobes of 2 years. Kitchen and bathroom installations will come with a 10 workmanship guarantee.

Forever Spaces reserves to right not to honor the guarantee, should there be evidence of purposeful or accidental damage having occurred by the client.